BARBIE E. DEEN
100 Buckingham Drive #110            Cell (408) 568-0901
Santa Clara, CA  95051
http://www.linkedin.com/in/barbiedeen      
barbiedeen@comcast.net

HUMAN RESOURCES GENERALIST
Benefits and Office Administrator Support Specialist
Experienced Human Resources Generalist with solid record of administrative and supervisory expertise; including ten plus years in Human Resources and Benefits Administration. Independent self-starter, resourceful, and creative worker in fast moving environments with the ability to multi-task, organize, effectively communicate, and prioritize work. Peak performer who demonstrated office administration support expertise at the executive level for the Chief Executive Officer, President, and Vice President. A strong and collaborative team player, with effective written and verbal communication, people skills, confident in present abilities, and has a sincere desire to make important contributions and grow in a corporate environment.

Areas of Expertise
HR Generalist, Benefits Administration, HR Technician, HR Administrator, Legal Services Representative

PROFESSIONAL EXPERIENCE
Legal Services Representative      Current
Pre-Paid Legal Services, Inc.

Make presentations to client/customers and prospective members of Pre-Paid Legal Services, Inc. and Kroll Background America.  Active intermediary between PPL and Client, by researching and responding to Member Benefit questions and issues within a 24 hour period.  Utilizes excellent networking skills to effectively communicate the importance of and vital benefit of having affordable legal representation and Identity Theft Protection in today’s society.  

Consultant, Interim Benefits Manager      2009
Diocese of San Jose

Responsible for managing 6 different health plans, in addition to dental, vision, 403 B, and Aflac for 2000 employees at 93 different locations.  All work is manual, and is worked through a third party administrator.  This position was responsible for billing 93 locations for the various health plans, including tedious calculations and rebates for many.  

Consultant, HR Generalist & Benefits Specialist      2007 - 2008
ShoreTel, Inc.        Sunnyvale, CA
Responsible for Benefits Administration including 401K programs. Managed New Hires process from start to finish, and conveyed a high level of Customer Service to each Employee.  Created offer letters, conducted background checks, and handled immigration compliance. Maintained all personnel and benefit files, handles Worker’s Compensation Claims, approves medical and dental insurance provider invoices for accuracy and resolves discrepancies with insurance carriers. Updates ADP HRIS System and online benefits system (Benetrac), which transfers information to all carriers including COBRA.
      Greets New Hires to make them feel welcome, and conducts weekly New Hire orientations in a PowerPoint slide Presentation, in which I review all the Benefit plans available, including Blue Shield, Blue Cross and Kaiser.
      Works closely with Payroll to ensure accurate match of HR and Payroll information
      Updates various HR Excel spreadsheets for information accuracy
      Processes termination paperwork and records
      Coordinates all ergonomic requirements of company personnel
      Acts as liaison between the company and immigration attorneys for personnel immigration issues
      Conducted I-9 Audit from start to finish for SOX Compliance prior to company’s IPO

Consultant, HR Technician      2006 - 2007
City of Los Altos      Los Altos, CA
Managed recruitment & selection administration, benefits coordination & problem resolutions, conducted new employee orientations, managed personnel records, salary and benefit data, & updated HRIS system.   Managed  Workers Comp Claims, & Dental Reimbursement Program.

Barbie E. Deen      Resume, page 2


Manager of Human Resources & Administration      2006
JASS & Associates, Inc.      San Jose, CA
Managed new hire requirements and all employee concerns, supervised office staff, handled decisions in office administration and maintenance issues, processed Payroll through PC entry in Intuit, administered contracts and approvals, and online invoicing in QuickBooks.
      Maintained and updated employee manual, and created new Master spreadsheets in Excel
      Handled travel arrangements, phone and email contacts with vendors and consultants
      Negotiated workers compensation and liability insurance certificates    

Office Administrator      2002 - 2006
Northbound, LLC      Campbell, CA
Office administration and support for partners, consultants, and recruiters in IT consulting. Responsible as HR Administrator, Benefits and Insurance Administrator, Purchase Order Administrator, and handled contract administration.
      Performed accounts payable, accounts receivable, and invoicing using QuickBooks
      Prepared and processed Payroll and initiated and maintained the  entries into  the Intuit Payroll System
      Kept accurate  timecard tracking records
      Managed new hires, background checks, resolved employee concerns & kept accurate timecard records
      Liaison between IBM contacts for updating POs on consultant spreadsheets
      Liaison between Immigration Attorney and the company on H-1 Issues and Green Cards

Office Manager/HR Coordinator/Benefits Administrator      2000 - 2001
Creative Science Systems      Campbell, CA
Office administration and support for President, Vice President, Chief Executive Officer, and 22 software engineers including reception and phone screening for all company executives. Responsible for all office supplies, and coordinated the leasing of all company equipment.
      Implemented and maintained infrastructure and processes to safeguard complete confidentiality of all company matters
      Updated and maintained QuickBooks 2000 accounting program and processed payroll
      Initiated company policies for problem and conflict resolution in employee relations
      Coordinated travel arrangements and itinerary for domestic and international travel
      Assisted upper management in improving company policies and procedures in HR and office administration

Office Manager/Administrative Assistant      1995 - 2000
Assets Unlimited, Inc.      Campbell, CA
Provided primary administrative support to President and HR Vice President.
      Created and maintained HR files, processed payroll, and Accounts Payables and Receivables
      Conducted contract recruiting of qualified individuals that met clients’ requirements
      Handled all Benefit issues for Clients and worked closely with Blue Shield, Blue Cross and Kaiser.
      Prepared required materials for meeting deadlines
      Assisted company clients in booth preparation at trade shows
      Implemented infrastructure to safeguard complete confidentiality of all company matters

EDUCATION AND TRAINING
West Valley College, Saratoga, CA/Microsoft Word 2007, Microsoft Excel 2007   - 2009
West Valley College, Saratoga, CA/Microsoft Windows XP & Vista                        - 2009
West Valley College, Saratoga, CA/PowerPoint 2007 Presentation                        - 2008
Skillpaths Personnel/HR Assistants Workshop
Brooklyn College, Brooklyn, New York
                           

RECOGNITION AND AWARDS

Going Above and Beyond Recognition Award at ShoreTel            9/30/08